DKIM Signature validation has failed

Discussion in 'Web Hosting' started by atria, 7 Nov 2015.

Thread Status:
Not open for further replies.
  1. atria

    atria Apprentice 1.0

    Messages:
    243
    Likes Received:
    12
    Trophy Points:
    18
    Selamat pagi master-master,

    Saya ingin tanya nih, sedang ada permasalahan.

    Toko online Larisia.com menggunakan Vkios.com untuk toko online saya, dan pengaturan default VKios pada saat mengirimkan email, misalnya pemberitahuan order, pemberitahuan contact us, dsb adalah dengan mengirimkan email menggunakan alamat email noreply (-at-) larisia.com

    Ternyata ada permasalahan apabila server penerima email memeriksa DKIM.

    Pesan error nya sbb:

    This message was created automatically by mail delivery software.
    A message that you sent has not yet been delivered to one or more of its recipients after more than 72 hours on the queue on dus2.vkios.com.

    The message identifier is: xxxxx
    The subject of the message is: [larisia.com] xxxxxxxxxx
    The date of the message is: Tue, 03 Nov 2015 10:31:58 +0700

    The address to which the message has not yet been delivered is:

    xxxxx@xxxxx.com
    host xxxxx.com [xxx.xxx.xxx.xxx]
    Delay reason: SMTP error from remote mail server after end of data:
    451 DKIM Signature validation has failed. May be a temporary problem.

    No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.

    Reporting-MTA: dns; dus2.vkios.com

    Action: delayed
    Final-Recipient: xxxxx@xxxxx.com
    Status: 4.0.0
    Remote-MTA: dns; xxxxx.com
    Diagnostic-Code: smtp; 451 DKIM Signature validation has failed. May be a temporary problem.


    Return-path: xxxxx
    Received: from xxxxx by dus2.vkios.com with local (Exim 4.86)
    (envelope-from <noreply-at-larisia.com>)
    id xxxxx
    for xxxxx@xxxxx.com; Tue, 03 Nov 2015 10:32:00 +0700
    To: xxxxx@xxxxx.com
    Subject: [larisia.com] xxxxx
    MIME-Version: 1.0
    From: Larisia <noreply-at-larisia.com>
    Reply-to: xxxxx
    Content-Type: text/plain; charset="ISO-8859-1"
    Content-Transfer-Encoding: 7bit
    Message-ID: <xxxxx@www.larisia.com>
    Date: Tue, 03 Nov 2015 10:31:58 +0700​

    Pihak VKios mengatakan ada permasalahan di DKIM, tetapi saya sendiri newbie jadi masih bingung salahnya dimana dan tentunya bagaimana cara memperbaikinya.

    Terima kasih sebelum dan sesudahnya.
     
  2. junior riau

    junior riau Hosting Guru Web Hosting

    Messages:
    3,230
    Likes Received:
    515
    Trophy Points:
    113
    tuan pakai cloudflare ya?
    biasanay kalau cek dkim dan spf di cpanel, domain yang memakai cloudfalre bakal error
     
  3. atria

    atria Apprentice 1.0

    Messages:
    243
    Likes Received:
    12
    Trophy Points:
    18
    Error nya di penerima email nya, bukan di Cpanel karena memang tidak ada Cpanel nya.

    Konfigurasi Larisia.com adalah:
    - Nameservers: Hurricane Electric (HE)
    - CDN: Incapsula
    - Software toko: Vkios
     
  4. junior riau

    junior riau Hosting Guru Web Hosting

    Messages:
    3,230
    Likes Received:
    515
    Trophy Points:
    113
    oh ic, berarti di server penerima mereka menerapkan Rejeck DKIM / SPF Failure
    dengan keadaan seperti ini, domain tuan harus memiliki DKIM dan SPF
     
  5. atria

    atria Apprentice 1.0

    Messages:
    243
    Likes Received:
    12
    Trophy Points:
    18
    SPF sudah ada, yaitu:
    v=spf1 a mx ip4:108.61.53.58 ip4:87.98.164.6 ip4:176.31.183.88 include:vkios.com include:wordpress.com include:zoho.com include:google.com ~all

    Sedangkan DKIM tidak tahu bagaimana bikinnya, sudah coba bikin menggunakan online generator, keluarnya kode-kode dan setelah dicoba dipasang (TXT) ya tetap saja error.

    Kalau bikin sendiri, ga bisa. :(
     
  6. antmediahost

    antmediahost Apprentice 1.0

    Messages:
    262
    Likes Received:
    41
    Trophy Points:
    28
    DKIM n SPF bisa generate di cpanel, pilih “Email Authentication”
    kalau pakai external DNS seperti cloudflare, hasil generate DKIM dan SPF di copy saja ke DNS ZONE panel cloud flare tuan....
     
  7. atria

    atria Apprentice 1.0

    Messages:
    243
    Likes Received:
    12
    Trophy Points:
    18
    Tidak menggunakan Cpanel mas. :(
    Juga tidak pakai Cloudflare. :(
    Mungkin maksudnya HE ya?

    Konfigurasi Larisia.com adalah:
    - Nameservers: Hurricane Electric (HE)
    - CDN: Incapsula
    - Software toko: Vkios
     
  8. junior riau

    junior riau Hosting Guru Web Hosting

    Messages:
    3,230
    Likes Received:
    515
    Trophy Points:
    113
    sekarang bukan masalah NS nya sih,
    panel host nya pakai apa? vps? atau gimana?
    ini cloud PaaS atau cloud IaaS?
    informasinya kurang jelas jadi tidak dapat memberi solusi tepat sasaran
     
  9. atria

    atria Apprentice 1.0

    Messages:
    243
    Likes Received:
    12
    Trophy Points:
    18
    Software menggunakan Vkios (www.vkios.com) mas.
    Nah itu Vkios pakai server apaan, waduh ya saya ngggak tahu mas.
     
  10. vKios

    vKios Beginner 2.0

    Messages:
    12
    Likes Received:
    1
    Trophy Points:
    3
    Halo :)

    Kalau NS-nya menggunakan NS kami maka setting DKIM sudah otomatis. Beberapa bulan lalu kami sudah infokan setting DKIM di NS HE dan waktu itu sudah berjalan baik.

    Barusan kami kirim ulang untuk setting DKIM di DNS recordnya. Silakan dicek ya :)
     
Loading...
Thread Status:
Not open for further replies.

Share This Page

Loading...