WHMCS: Create new ticket, dari admin, kok di email yg terkirim ke user, g muncul link tiketnya ya?

Discussion in 'Software Hosting dan Control Panel' started by arissety, 27 Jun 2015.

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  1. arissety

    arissety Apprentice 1.0

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    Pagi semua,

    Untuk berkomunikasi ke user spesifik, saya pakai create new ticket, dari admin.
    Tapi kok di email yg terkirim ke user, g muncul link untuk balas tiketnya ya?
    Apakah mmg tidak bisa dimunculin seperti ketika user yg create tiket?
     
  2. Bli Krisna

    Bli Krisna Apprentice 1.0

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    sepertinya settingan / modifikasi mas.
    Kalau untuk settingnya di 'Template Email' pada WHMCS, nanti itu ada modifikasi yang sudah di siapkan...
    Mungkin dibawah saya bisa lebih tempat menjawabnnya :D.
     
  3. junior riau

    junior riau Hosting Guru Web Hosting

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    default templatenya sudah ada ticket link kok

    {$client_name},

    Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.

    Subject: {$ticket_subject}
    Priority: {$ticket_priority}
    Status: {$ticket_status}

    You can view the ticket at any time at {$ticket_link}

    {$signature}
     
  4. Bli Krisna

    Bli Krisna Apprentice 1.0

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    " You can view the ticket at any time at {$ticket_link} "

    Nih sudah di bantu oleh mas @junior riau .
     
  5. arissety

    arissety Apprentice 1.0

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    Siip sudah bisa.
    Ternyata ada menu Template, buat ngatur2 itu.
     
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