Pihak ketiga kirim email ke klien gak pernah masuk


Aidatama

Aidatama

Beginner 2.0
Halo suhu semua mohon bantuan dan pencerahan dong.

saya punya klien dan mereka berhubungan dengan pihak ketiga via email yang menggunakan Barracuda security gateway (saya tau dari bounce Log). Apabila klien saya kirim email ke pihak ke 3 tidak ada masalah, mereka selalu terima. sedangkan apabila pihak ke 3 membalas email tidak pernah masuk ke server kami. keterangan reject pun gak ada.

dan selang 3 hari pihak ke 3 dapat bounce email yg memberitahu kalo email yang di kirim gak bisa dikirim karena time out, saya sudah rubah pengaturan exim juga tetap gak bisa terima. kira2 salah nya di mana ya.

**saya lampirkan balasan bounce email dari sistem mereka

From: Mail Delivery System <MAILER-DAEMON@localhost>
Date: 21 April 2021 at 9:41:54 PM SGT
To: Mail Delivery System <MAILER-DAEMON@localhost>
Subject: Undeliverable: [Andaman II] 21610011-OR: Invitation for Pre-Bid Meeting and ITB Document - Deepwater Drilling Rig & Associated Services

This is the Email Security Gateway at host barracuda.cimc-raffles.com.

I'm sorry to inform you that the message below could not be delivered.
When delivery was attempted, the following error was returned.


<[email protected]>: delivery temporarily suspended: connect
to alatas-shipping.com[141.164.55.41]:25: Connection timed out
Return-Path: X-ASG-Debug-ID: 1618829782-0ea15d1a13aff60001-lt4IRo Received: from mail.cimc-raffles.com ([10.80.2.48]) by barracuda.cimc-raffles.com with ESMTP id BeLEAq489Zi4nIe1 (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128 verify=NO); Mon, 19 Apr 2021 18:56:23 +0800 (CST) X-Barracuda-Envelope-From: [email protected] X-Barracuda-RBL-Trusted-Forwarder: 10.80.2.48 X-Barracuda-OUTBOUND: Yes From: Pihak ke 3 To: "klien saya" CC: Jumeidi Alexander , =?utf-8?B?V2FuZyBZaXpodW8o546L5LiA5Y2TKQ==?= , =?utf-8?B?RHUgWGlhb3h1KOadnOaZk+aXrSk=?= , klien saya , Klien saya 1 , klien saya 2 Subject: Re: [Andaman II] 21610011-OR: Invitation for Pre-Bid Meeting and ITB Document - Deepwater Drilling Rig & Associated Services Thread-Topic: [Andaman II] 21610011-OR: Invitation for Pre-Bid Meeting and ITB Document - Deepwater Drilling Rig & Associated Services X-ASG-Orig-Subj: Re: [Andaman II] 21610011-OR: Invitation for Pre-Bid Meeting and ITB Document - Deepwater Drilling Rig & Associated Services Thread-Index: AQHXNNmn9UE47Pjo4Ea4NulqRavpEKq7JVoA Date: Mon, 19 Apr 2021 10:56:20 +0000 Message-ID: <[email protected]> References: In-Reply-To: Accept-Language: en-US Content-Language: en-GB X-MS-Has-Attach: X-MS-TNEF-Correlator: x-ms-exchange-messagesentrepresentingtype: 1 Content-Type: multipart/alternative; boundary="_000_1E6EF2780CC248CC94CF126C8421D166bluewhaleoffshorecom_" MIME-Version: 1.0 X-Barracuda-Connect: UNKNOWN[10.80.2.48] X-Barracuda-Start-Time: 1618829783 X-Barracuda-Encrypted: ECDHE-RSA-AES128-GCM-SHA256 X-Barracuda-URL: https://10.0.0.9:443/cgi-mod/mark.cgi X-Barracuda-Orig-Rcpt: [email protected],[email protected],[email protected], [email protected] X-Virus-Scanned: by bsmtpd at cimc-raffles.com X-Barracuda-Scan-Msg-Size: 37342 X-Barracuda-BRTS-Status: 1 X-Barracuda-Spam-Score: 0.00 X-Barracuda-Spam-Status: No, SCORE=0.00 using global scores of TAG_LEVEL=1000.0 QUARANTINE_LEVEL=1000.0 KILL_LEVEL=9.0 tests=HTML_MESSAGE X-Barracuda-Spam-Report: Code version 3.2, rules version 3.2.3.89357 Rule breakdown below pts rule name description ---- ---------------------- -------------------------------------------------- 0.00 HTML_MESSAGE BODY: HTML included in message
 
coba diping atau telnet domain/IP pihak ketiganya gmn?
 
Aidatama said:
Halo suhu semua mohon bantuan dan pencerahan dong.

saya punya klien dan mereka berhubungan dengan pihak ketiga via email yang menggunakan Barracuda security gateway (saya tau dari bounce Log). Apabila klien saya kirim email ke pihak ke 3 tidak ada masalah, mereka selalu terima. sedangkan apabila pihak ke 3 membalas email tidak pernah masuk ke server kami. keterangan reject pun gak ada.

dan selang 3 hari pihak ke 3 dapat bounce email yg memberitahu kalo email yang di kirim gak bisa dikirim karena time out, saya sudah rubah pengaturan exim juga tetap gak bisa terima. kira2 salah nya di mana ya.

**saya lampirkan balasan bounce email dari sistem mereka

From: Mail Delivery System <MAILER-DAEMON@localhost>
Date: 21 April 2021 at 9:41:54 PM SGT
To: Mail Delivery System <MAILER-DAEMON@localhost>
Subject: Undeliverable: [Andaman II] 21610011-OR: Invitation for Pre-Bid Meeting and ITB Document - Deepwater Drilling Rig & Associated Services

This is the Email Security Gateway at host barracuda.cimc-raffles.com.

I'm sorry to inform you that the message below could not be delivered.
When delivery was attempted, the following error was returned.


<[email protected]>: delivery temporarily suspended: connect
to alatas-shipping.com[141.164.55.41]:25: Connection timed out
Click to expand...


Ini yang bisa cek pihak ke tiga nya, karena client Tuan belum dapat data apa pun
 
client tuan coba pake email di provider atau server yang lain ada email masuk gak?
kalo ada tuan settingannya salah
 
Aidatama said:
iya om saya udah sarankan begitu ke klien untuk infoin ke pihak ke 3 suruh cek, tapi ya mereka end user juga taunya cuma pake doank.
Click to expand...

Kalau memang klien nya penting, atau banyak kejadian tidak terima email
alatas-shipping.com nya saja pindah server, karena saya cek saat ini domain tersebut di host di Vultr, kemungkinan IP vultr korea tersebut di block oleh server client.

Opsi 2, Kalau malas pindahan, coba pakai ditambahkan MX server lain, agar incoming email di handle di MX server itu sebelum diteruskan ke server hostingnya.

Opsi 2 lebih cepat beres, bila perlu detil nya bisa hubungi via pm
 
Aidatama said:
Halo suhu semua mohon bantuan dan pencerahan dong.

saya punya klien dan mereka berhubungan dengan pihak ketiga via email yang menggunakan Barracuda security gateway (saya tau dari bounce Log). Apabila klien saya kirim email ke pihak ke 3 tidak ada masalah, mereka selalu terima. sedangkan apabila pihak ke 3 membalas email tidak pernah masuk ke server kami. keterangan reject pun gak ada.

dan selang 3 hari pihak ke 3 dapat bounce email yg memberitahu kalo email yang di kirim gak bisa dikirim karena time out, saya sudah rubah pengaturan exim juga tetap gak bisa terima. kira2 salah nya di mana ya.

**saya lampirkan balasan bounce email dari sistem mereka

From: Mail Delivery System <MAILER-DAEMON@localhost>
Date: 21 April 2021 at 9:41:54 PM SGT
To: Mail Delivery System <MAILER-DAEMON@localhost>
Subject: Undeliverable: [Andaman II] 21610011-OR: Invitation for Pre-Bid Meeting and ITB Document - Deepwater Drilling Rig & Associated Services

This is the Email Security Gateway at host barracuda.cimc-raffles.com.

I'm sorry to inform you that the message below could not be delivered.
When delivery was attempted, the following error was returned.


<[email protected]>: delivery temporarily suspended: connect
to alatas-shipping.com[141.164.55.41]:25: Connection timed out
Return-Path: X-ASG-Debug-ID: 1618829782-0ea15d1a13aff60001-lt4IRo Received: from mail.cimc-raffles.com ([10.80.2.48]) by barracuda.cimc-raffles.com with ESMTP id BeLEAq489Zi4nIe1 (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128 verify=NO); Mon, 19 Apr 2021 18:56:23 +0800 (CST) X-Barracuda-Envelope-From: [email protected] X-Barracuda-RBL-Trusted-Forwarder: 10.80.2.48 X-Barracuda-OUTBOUND: Yes From: Pihak ke 3 To: "klien saya" CC: Jumeidi Alexander , =?utf-8?B?V2FuZyBZaXpodW8o546L5LiA5Y2TKQ==?= , =?utf-8?B?RHUgWGlhb3h1KOadnOaZk+aXrSk=?= , klien saya , Klien saya 1 , klien saya 2 Subject: Re: [Andaman II] 21610011-OR: Invitation for Pre-Bid Meeting and ITB Document - Deepwater Drilling Rig & Associated Services Thread-Topic: [Andaman II] 21610011-OR: Invitation for Pre-Bid Meeting and ITB Document - Deepwater Drilling Rig & Associated Services X-ASG-Orig-Subj: Re: [Andaman II] 21610011-OR: Invitation for Pre-Bid Meeting and ITB Document - Deepwater Drilling Rig & Associated Services Thread-Index: AQHXNNmn9UE47Pjo4Ea4NulqRavpEKq7JVoA Date: Mon, 19 Apr 2021 10:56:20 +0000 Message-ID: <[email protected]> References: In-Reply-To: Accept-Language: en-US Content-Language: en-GB X-MS-Has-Attach: X-MS-TNEF-Correlator: x-ms-exchange-messagesentrepresentingtype: 1 Content-Type: multipart/alternative; boundary="_000_1E6EF2780CC248CC94CF126C8421D166bluewhaleoffshorecom_" MIME-Version: 1.0 X-Barracuda-Connect: UNKNOWN[10.80.2.48] X-Barracuda-Start-Time: 1618829783 X-Barracuda-Encrypted: ECDHE-RSA-AES128-GCM-SHA256 X-Barracuda-URL: https://10.0.0.9:443/cgi-mod/mark.cgi X-Barracuda-Orig-Rcpt: [email protected],[email protected],[email protected], [email protected] X-Virus-Scanned: by bsmtpd at cimc-raffles.com X-Barracuda-Scan-Msg-Size: 37342 X-Barracuda-BRTS-Status: 1 X-Barracuda-Spam-Score: 0.00 X-Barracuda-Spam-Status: No, SCORE=0.00 using global scores of TAG_LEVEL=1000.0 QUARANTINE_LEVEL=1000.0 KILL_LEVEL=9.0 tests=HTML_MESSAGE X-Barracuda-Spam-Report: Code version 3.2, rules version 3.2.3.89357 Rule breakdown below pts rule name description ---- ---------------------- -------------------------------------------------- 0.00 HTML_MESSAGE BODY: HTML included in message
Click to expand...

Ini masalahnya ada di provider VPS anda om @Aidatama ..

Saya cek, VPS sepertinya blm lama di create di VULTR (blm seminggu kan ya ?) dimana vultr itu defaultnya nutup port 25, makanya email-email ga bakal bisa ke kirim ke vps tsb, krn memang di blok.

Minta buka port 25 ke supportnya vultr.
 
Last edited:
Milea Adnan said:
Ini masalahnya ada di provider VPS anda om @Aidatama ..

Saya cek, VPS sepertinya blm lama di create di VULTR (blm seminggu kan ya ?) dimana vultr itu defaultnya nutup port 25, makanya email-email ga bakal bisa ke kirim ke vps tsb, krn memang di blok.

Minta buka port 25 ke supportnya vultr.
Click to expand...

Untuk port 25 dia sudah kita test Tuan, open dan respon
 
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