Softaculous Error 500 di cPanel 66.0.x


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Muhammad Baiquni

Beginner 1.0
Halo para master DWH Indonesia,

Saya memiliki kendala akhir-akhir ini setelah cPanel diupgrade ke versi terbaru. Baik di WHM maupun di cPanel, ketika membuka Softaculous maka akan muncul blank page (di Google Chrome, muncul error 500)

Saya sudah coba restart server (reboot), update cPanel (/scripts/upcp -force), restart cPanel (service cpanel restart), bahkan coba reinstall Softaculous menggunakan instruksi dari https://www.softaculous.com/docs/Reinstall tetapi tetap tidak berhasil. Baik di WHM maupun cPanel masih muncul blank page saat membuka Softaculous.

Versi Softaculous yang berjalan adalah 4.9.2 dengan cPanel 66.0.18

[root@cpanel ~]# /usr/local/cpanel/3rdparty/bin/php -v

PHP 5.6.30 (cli) (built: Mar 2 2017 13:58:22)
Copyright (c) 1997-2016 The PHP Group
Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v5.1.2, Copyright (c) 2002-2016, by ionCube Ltd.

Ketika dilakukan pengecekan error_log pada /usr/local/cpanel/logs/error_log didapatkan hasil seperti di bawah ini:

[2017-09-09 16:08:44 +0700] warn [whostmgrd] The subprocess (php) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 239.
Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x22863b8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 97
Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x22863b8), "subprocess_name", "php", "subprocess_read_handle", IO::Handle=GLOB(0x2297d28), "subprocess_write_handle", GLOB(0x2287238)) called at cpsrvd.pl line 6487
cpanel::cpsrvd::cgiHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 6298
cpanel::cpsrvd:: phpHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 5957
cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1642
cpanel::cpsrvd::dodoc(HASH(0x1342900)) called at cpsrvd.pl line 1424
cpanel::cpsrvd::handle_one_connection(7) called at cpsrvd.pl line 873
cpanel::cpsrvd::script() called at cpsrvd.pl line 321

Apakah ada dari rekan-rekan DWH Indonesia yang mengalami hal serupa? Dan kira-kira apalah solusinya?

Terima kasih
 

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hendranata

Hosting Guru
Verified Provider
punya saya aman saja softaculousnya..
coba kalo reinstall masi gagal kontak support softaculous pak suruh dia remote benerin
 

mas.satriyo

Hosting Guru
coba minta bantuan ke support softaculous saja
kebetulan saya juga pake dan tidak ada masalah
 

jaapns

Hosting Guru
Verified Provider
ya kalo diskpace cukup, ram cukup, solusi satu2nya ke support softaculous seperti yg di sarankan man teman ...
 
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